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Impulso

Support

We are here to help you get moving.

Impulso turns your daily walk into a skill based step competition. Below are answers to the most common questions. If you cannot find what you need, email us and we will get back to you.

Contact us
Email: support@impulso.com.au
We usually reply within 1 to 2 business days (Australia).

Getting started

How do I use Impulso?

Sign up, complete a short setup, and you are in. Connect Apple Health (or Android Health Connect) so your steps sync, hit your daily goal, climb the divisions, and enter step comps for prizes.

What does it cost?

Nothing. There is no subscription and no entry fee for any comp. Prizes are funded by Impulso and our sponsors.

Comps and prizes

What comps do you run?

The live list, with entry deadlines and prizes, is always on our home page and in the app.

How do comps work?

A comp is a skill based competition ranked purely by the number of steps you walk during the comp window. When a comp opens you get a window to enter. After it starts, it is most steps wins.

What if not enough people join?

Every comp has a minimum number of entrants. If a comp does not reach it by the time entry closes, the comp is cancelled, nobody wins, and everyone who joined is notified. This makes sure a prize is never won by default.

Where do the prizes come from?

Prizes are fixed amounts funded by Impulso, the operator, and our sponsors. They are not pooled from players and there is no entry fee. This is a skill based contest, not gambling.

How are winners decided?

Winners are the players with the most steps in the comp window, on verified results. Depending on the comp, the prize either goes to the winner outright, is split across the top three, or is shared by the winning team.

Steps and Apple Health

My steps are not updating

Does it work across more than one device?

Yes. Your step total always reflects your highest verified reading for the day, so signing in on another device will not lower your count.

Divisions, goals and streaks

How do divisions work?

Everyone starts in Bronze. Your division is set by your steps over a rolling 30 days, and it is sticky: once you reach Silver, Gold, Platinum or Diamond, you keep it. Higher divisions unlock bigger prize leagues.

What is my daily goal?

Your daily goal is the pace that keeps you on track for your next division. Hit it each day to keep your streak alive; rest day tokens cover the occasional day off.

Referrals and the $5 bonus

How does the referral bonus work?

Every account has a referral code. When a friend enters your code as they sign up, you both get $5 credited to your in-app balance.

My friend signed up but the $5 hasn't arrived

This is normal, and nothing has gone wrong. The bonus is not paid the moment someone signs up. It releases once your friend has recorded steps on three separate days, with at least 500 steps on each of those days, synced from their phone rather than entered by hand.

For someone using the app daily that usually takes about three days. Until then the invite screen shows the referral as Pending. Once it qualifies, the bonus is credited to both of you automatically, usually within the hour, and you will both get a notification. There is nothing you need to do and nothing to claim.

Why the wait?

Because the bonus is real cash, we need to know the account belongs to a real person who is actually walking. Requiring a few days of genuine step data makes it not worth anyone's time to create fake accounts, which protects the prize pool for everyone competing properly.

Is there a limit?

There is no cap on how many friends you can refer. To keep things fair, a small number of bonuses release per week and any extras follow automatically as that window rolls over. You do not lose them.

Withdrawals and payments

How do I receive a prize?

Where cash prizes are enabled, your winnings are credited to your in-app balance. To withdraw, you add your bank details in the app and your payout is sent through Wise. Payouts are reviewed before release to protect against fraud.

Account and data

How do I delete my account?

In the app, go to Settings → Delete account. This permanently removes your account and data and frees your email for future sign up. Some financial records may be retained where the law requires.

How is my data handled?

Your step data is read only and used only to run Impulso. We never sell it or use it for advertising. See our Privacy Policy for full detail.

Still need help?

Email support@impulso.com.au with your account email and a short description, and we will help you out.