Impulso turns your daily walk into a skill based step competition. Below are answers to the most common questions. If you cannot find what you need, email us and we will get back to you.
Sign up, complete a short setup, and you are in. Connect Apple Health (or Android Health Connect) so your steps sync, hit your daily goal, climb the divisions, and enter step comps for prizes.
Impulso is free. There is no subscription, and most comps are free to enter. Special Comps charge a small entry fee for a bigger, fixed prize. Every prize is funded by Impulso and our sponsors.
It depends on the comp, and each one says so before you enter. Some put up cash, paid to your bank account. Some put up gear from a sponsor. And some are played for nothing but bragging rights - the title, the badge on your nameplate, and your name at the top of the standings. Prize money is never pooled from entry fees: even in a Special Comp, the prize is fixed and paid by Impulso.
The live list, with entry deadlines and prizes, is always on our home page and in the app.
A comp is a skill based competition ranked purely by the number of steps you walk during the comp window. When a comp opens you get a window to enter. After it starts, it is most steps wins.
A comp can have a minimum number of entrants. If it does not reach it by the time entry closes, the comp is cancelled, nobody wins, and everyone who joined is notified. For a Special Comp, everyone's entry fee is refunded in full automatically. This makes sure a prize is never won by default.
Some comps have a maximum number of entrants. The comp card shows how many spots are left, and once it is full the Join button changes to Full.
Prizes are fixed amounts funded by Impulso, the operator, and our sponsors. They are never pooled from players or from entry fees, and they are the same whether a comp is half full or sold out. This is a skill based contest, not gambling.
Your wallet balance (prizes, referral bonuses, refunds) is used first. Anything left is paid by card, Apple Pay or Google Pay through Stripe. Impulso never sees your full card details. You are only entered once the payment goes through. Card payments work in the Impulso app on your phone.
Refunds go back the way you paid: the wallet part lands in your wallet straight away, and the card part usually shows on your card within 5 to 10 business days. Once a comp has started, entry fees are not refundable. Full details are in our Terms.
Special Comps are open to Australian residents aged 18 and over. One entry per member.
Winners are the players with the most steps in the comp window, on verified results. Depending on the comp, the prize either goes to the winner outright, is split across the top three, or is shared by the winning team.
Yes. Your step total always reflects your highest verified reading for the day, so signing in on another device will not lower your count.
Everyone starts in Bronze. Your division is set by your steps over a rolling 30 days, and each promotion starts a fresh count, so every division is earned on its own. It is sticky: once you reach Silver, Gold, Platinum or Diamond, you keep it. Higher divisions unlock bigger prize comps and higher daily goals.
By default, your daily goal is the pace of your division. You can also choose your own from any goal you have unlocked: 8,000, 15,000, 22,000 or 30,000 steps. Tap Change under the ring on the Today screen.
A new goal starts tomorrow, so you cannot lower it late in the day to save a streak. Each day's streak is judged against the goal you had that day. Rest day tokens still cover the occasional day off.
Go to the Friends screen and enter their username. Once they accept, you can see each other's daily steps, goal and streak. If someone signs up with your invite code, you become friends automatically.
In Settings, edit the Username field. Usernames are 3 to 20 characters: letters, numbers, dots and underscores.
Every comp has its own chat, open to the people in it. Keep it friendly. You can report a message or block a member from inside the chat, and we review every report.
Every account has a referral code. When a friend enters your code as they sign up, you both get $5 credited to your in-app balance.
This is normal, and nothing has gone wrong. The bonus is not paid the moment someone signs up. It releases once your friend has recorded steps on three separate days, with at least 500 steps on each of those days, synced from their phone rather than entered by hand.
For someone using the app daily that usually takes about three days. Until then the invite screen shows the referral as Pending. Once it qualifies, the bonus is credited to both of you automatically, usually within the hour, and you will both get a notification. There is nothing you need to do and nothing to claim.
Because the bonus is real cash, we need to know the account belongs to a real person who is actually walking. Requiring a few days of genuine step data makes it not worth anyone's time to create fake accounts, which protects the prize pool for everyone competing properly.
There is no cap on how many friends you can refer. To keep things fair, a small number of bonuses release per week and any extras follow automatically as that window rolls over. You do not lose them.
Your winnings are credited to your in-app wallet. You can use them toward a Special Comp entry, or withdraw them: add your bank details in the app and your payout is sent through Wise. Payouts are reviewed before release to protect against fraud.
In the app, go to Settings → Delete account. This permanently removes your account and data and frees your email for future sign up. Withdraw any wallet balance first. Some financial records may be retained where the law requires.
Your step data is read only and used only to run Impulso. We never sell it or use it for advertising. See our Privacy Policy for full detail.