This Privacy Policy explains how the Impulso mobile app ("Impulso", "we", "us") collects, uses, shares and protects your personal information. Impulso is operated by Serour Designs (Australia). We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Your email address, first and last name, display name, username, profile photo (if you add one), your selected region, and confirmation that you are 18 or over and accept our Terms. We use Supabase for authentication and data storage.
Your friend list and friend requests, your privacy choices (whether you share steps with friends, and whether your public profile is on), messages you post in comp chats, and any reports or blocks you make. If you sign up with an invite code, we record who invited you.
The daily goal you choose, a daily record of the goal in force each day (used to judge your streak), your streak, division and comp history.
With your permission, Impulso reads your daily step count from Apple Health (HealthKit) or Android Health Connect. You can also enter steps manually. We use this only to show your daily goal, update your division, build leaderboards, and score the challenges you join.
Most comps are free. If you enter a Special Comp, any part of the entry fee not covered by your wallet is paid by card, Apple Pay or Google Pay through Stripe. Your card details go directly to Stripe: Impulso never sees or stores your full card number. We keep a record of each entry payment (amount, wallet and card parts, status, refund status and Stripe's payment reference) to run the comp, process refunds, keep accounts and prevent fraud.
To withdraw winnings, you provide your bank details in the app and payouts are sent through Wise. We store only the bank details needed to pay you, held securely.
To keep competition fair and protect prize integrity, we run server side anti fraud checks, detect abnormal step patterns and manually review payouts.
We use PostHog to understand how the app is used (for example, screens viewed and features used) so we can improve it. This does not include your raw health data.
We record when you open the app, how long it stays open, which platform you are on (iPhone or Android) and the app version, so we can see whether Impulso is working well and where it is not. We do not record what you tap, what you look at, or where you are. This information is only ever viewed in aggregate, other than when we need to help you with a support request or investigate a prize dispute.
If you contact us, we keep your messages and contact details to respond.
Your step / health data is read only and is used only to operate Impulso's goals, divisions, comps and friends features. We do not sell it, we do not use it for advertising, and we do not share it with third parties for their own purposes. Other members only see your steps in the ways you choose, described under "What other members can see" below.
We do not sell your personal information. We share it only with service providers who help us run Impulso, and only as needed:
We may also disclose information if required by law, or to protect the rights, safety and property of Impulso, our members or the public.
Choose a display name and username you are comfortable sharing. You can change your privacy choices at any time in Settings or on the Friends screen.
Prizes are fixed, operator funded amounts. To receive a payout you provide your bank details in the app and meet eligibility and comp terms. Payouts are sent through Wise. Special Comp entry fees are processed by Stripe. Information you provide for payments and payouts is used only to process and protect those payments and to meet our legal and tax obligations.
We keep your information for as long as your account is active or as needed to provide the service and meet legal, tax and anti fraud obligations.
You can delete your account at any time from Settings → Delete account in the app. This permanently removes your account and associated data from our database, and frees your email for future sign up. Some records may be retained where the law requires (for example financial records of entry fee payments, refunds and payouts). You can also email us to request deletion.
Backups. Deletion removes your data from our live systems immediately, and it cannot be recovered through the app or by our team. Copies may remain in our hosting provider's encrypted backups for a short period, currently up to 7 days, after which they are automatically destroyed. These backups exist only to restore the service after a failure. They are not searchable, and individual accounts cannot be retrieved from them.
We use reputable infrastructure providers and apply access controls, encryption in transit, and server side checks for sensitive actions (scoring, prizes and payouts). No method of transmission or storage is completely secure, but we work to protect your information.
Impulso is intended for users aged 18 and over. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
Under the Australian Privacy Act and APPs you can request access to, and correction of, the personal information we hold about you, and you can withdraw permissions (such as health access) at any time in your device settings. To make a request, email us using the details below.
If you are not satisfied with how we handle a privacy matter, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Some of our service providers (such as Supabase, Stripe, Wise, RevenueCat and PostHog) may store or process information outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with this policy and applicable law.
We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, where appropriate, notify you in the app.
Questions, requests or privacy concerns:
Serour Designs (Impulso)
Email: support@impulso.com.au